1.7 FTP, SFTP, FTPS or FTPES Connection



To be able to operate your store media file (import, upload, preview) you have to configure properly FTP connection.

Move to Settings tab of Store Manager and open Preferences - you can see the FTP section in the preferences operation list:

FTP settings sucessfully

Specify the main FTP credentials as:

- FTP address - it can be your IP address or domain name of the FTP server. Type name without prefixes or suffixes! For example, if your store is placed on http://www.my_store.com/, use this credential - www.my_store.com/ 

or if your store is located on this link - www.my_store.com/ - use this path - my_store.com and so on.

- FTP user name (FTP password) - specify your access details to the FTP server. If you do not know them - contact with your Hosting company and request necessary details.

- store root directory - the default directory, where your shopping cart is installed. To facilitate your choice use the browse button.

If you get the following message after you pressed 'Test connection' button:

FTP error message

please make sure you have specified the correct directory, where presence the administrative folders, media gallery folders and other folders with your store's data.

FTP browse settings

Additional settings:

Additional settings on FTP

Max FTP threads - the number of threads allowed. Can be used if your Hosting Company has any limitations on the number of threads.

Permissions for new folders and uploaded files set by default and account for 775, but  allows you to change the file permissions of files and folders on your own; 

Connection timeout (seconds) - set by default as 5 sec., you can change this interval to a greater  manually specifying the actual value.

Cache images - has to be enabled to cache images downloaded to Store Manager.

Clear image cache - clear local images cache - Clear images cache .

Note: FTP account (settings - login/password) used for images management must have rights to read/write appropriate directories otherwise FTP feature may not work properly.

Note: Difference between FTP and SFTP is in using passive different port number for both of them. SFTP connection allows to configure more secure configuration with your server by helping with password or private key:

SFTP conenction

Difference between FTP and FTPS , FTPES is in using passive mode.

Use passive mode

Click "Test Connection" button to verify whether all settings you have specified are correct. If everything is correct, you should see "FTP was connected successfully" message.

FTP connected succesfully